Revision as of 16:36, November 27, 2019 by Vivian (talk | contribs) (Vivian used the OptionEdit action.)
Jump to: navigation, search

Predictive Route DataCfg:default-predictor:setreadycondition-timeout

score-base-threshold

Section: default-predictor
Default Value: 0
Valid Values: (integer) 0 - <max>
Changes Take Effect: On the next interaction processed


This option defines the initial minimum agent score required for an agent to be considered a match for an interaction. After the timeout defined by the [default-predictor].initial-threshold-timeout option expires, the minimum score required to handle the interaction is gradually decreased. If you set the value to 0, no initial minimum score is required and agents with any score are considered for an interaction.

score-base-threshold

Section: default-predictor
Default Value: 0
Valid Values: (integer) 0 - <max>
Changes Take Effect: On the next interaction processed


This option defines the initial minimum agent score required for an agent to be considered a match for an interaction. After the timeout defined by the [default-predictor].initial-threshold-timeout option expires, the minimum score required to handle the interaction is gradually decreased. If you set the value to 0, no initial minimum score is required and agents with any score are considered for an interaction.


View in ref guide.

Edit this option          Publish this option          Clear draft content


Published Option

setreadycondition-timeout

Default Value: 600 (seconds)
Valid Values: Any positive integer
Changes Take Effect: On the next interaction


Warning: If you need to change the value of this option, contact Customer Care to ensure that the value you specify is compatible with your environment.

Defines a timeout value that sets the maximum delay, in seconds, between the moment when URS receives an Event from T-Server and when the IsAgentScoreGood subroutine is called. If the delay is greater than the value set in this option, Predictive Routing considers that the call has waited in the IsAgentScoreGood subroutine for the configured period and routes the call to an agent in the target group without checking value configured in the [default-predictor].score-base-threshold option.

Draft Option

No draft option

Comments or questions about this documentation? Contact us for support!