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Genesys Release Notes

Tip: Use Control F to find a specific release note.

Composer 8.1.x

Enterprise SDK for .NET 8.1.x

eServices
• Business Process for use with Facebook 8.1.x
• Business Process for use with RSS 8.1.x
• Business Process for use with Twitter 8.1.x
• Chat Server 8.1.x
• Classification Server 8.1.x
• E-mail Server 8.1.x
• Genesys Driver for Use with Facebook 8.1.x
• Genesys Driver for Use with RSS 8.1.x
• Genesys Driver for Use with Twitter 8.1.x
• Interaction Server 8.1.x
• Interaction Server Proxy 8.1.x
• Interaction Workflow Samples 8.1.x
• Interaction Workspace Plug-in for Facebook 8.1.x
• Interaction Workspace Plug-in for Twitter 8.1.x
• Interaction Workspace Plug-in for RSS 8.1.x
• Java Environment and Libraries for eServices and UCS 8.1.x
• Knowledge Manager 8.1.x
• SMS Server 8.1.x
• Social Messaging Plugin for Genesys Agent Desktop 8.1.x
• Social Messaging Server 8.1.x
• Training Server 8.1.x
• Universal Contact Server 8.1.x
• Universal Contact Server Manager 8.1.x
• Universal Contact Server Proxy 8.1.x
• Web API Server 8.1.x
• .NET Web API Server and Samples 8.1.x
• Web API Server for WebLogic 8.1.x
• Web API Server for WebSphere 8.1.x

Genesys Administrator
• Genesys Administrator 8.1.x
• Genesys Administrator Extension 8.1.x
• Genesys Administrator Extension HPE SPD 8.1.x

Genesys Media Server
• T-Server-CUCM to Media Server Connector 8.1.x
• Voice Platform Media Control Platform 8.1.x
• Voice Platform MIB 8.1.x Release Note
• Voice Platform Reporting Server 8.1.x
• Voice Platform Resource Manager 8.1.x

Genesys Mobile Services 8.1.x

Genesys One
• Genesys One Base Pack 8.1.x
• Genesys One HA Pack 8.1.x
• Genesys One Email Pack 8.1.x

• Genesys Quality Management 8.1.x

Genesys Skills Assessor 8.0.x

Genesys Training Manager 8.1.x

Genesys Voice Platform
• Voice Platform Call Control Platform 8.1.x
• Voice Platform CTI Connector 8.1.x
• Voice Platform Fetching Module 8.1.x
• Voice Platform Media Control Platform 8.1.x
• Voice Platform MRCP Proxy 8.1.x
• Voice Platform Policy Server 8.1.x
• Voice Platform PSTN Connector 8.1.x
• Voice Platform Reporting Plug-in for GAX 8.1.x
• Voice Platform Supplementary Services Gateway 8.1.x
• Voice Platform Third-Party Squid 8.1.x

 Genesys Web Engagement

• Genesys Web Engagement Backend 8.1.x
• Genesys Web Engagement Frontend 8.1.x
• Genesys Web Engagement Plug-in for Genesys Administrator Extension 8.1.x
• Genesys Web Engagement Plug-in for Interaction Workspace 8.1.x
• Genesys Web Engagement Sample Reporting Templates 8.1.x

Hosted Provider Edition
• Hosted Provider Edition 8.1.x
• Hosted Provider Edition Agent Desktop Proxy 8.1.x

Genesys Info Mart
• Genesys Info Mart 8.1.x
• Genesys Info Mart Administration Console 8.1.x

intelligent Workload Distribution
• iWD Data Mart 8.1.x
• iWD Manager 8.1.x
• iWD Runtime Node 8.1.x
• iWD Setup Utility 8.1.x

Interaction Concentrator 8.1.x Release

Interaction Workspace
• Interaction Workspace 8.1.x
• Interaction Workspace Plug-in For Genesys Agent Scripting 8.1.x

Genesys Interactive Insights
• Genesys Interactive Insights 8.1.x
• Reporting and Analytics Aggregates 8.1.x
• SAP BusinessObjects Business Intelligence Platform Client ServicePack 3.1.x
• SAP BusinessObjects Business Intelligence Platform Server ServicePack 3.1.x

Interactive Voice Response
• IVR Driver for MPS 8.1.x
• IVR Driver for WVR for AIX 8.1.x
• IVR Library 8.1.x
• IVR SDK 8.1.x
• IVR Server 8.1.x

License Reporting Manager
• License Reporting Manager 8.1.x
• License Reporting Manager Plug-in for GAX 8.1.x

• Load Distribution Server 8.1.x

Management Framework
• Configuration Manager 8.1.x
• Configuration Server 8.1.x
• DB Server 8.1.x
• Local Control Agent 8.1.x
• Message Server 8.1.x
• Security Pack on UNIX 8.1.x
• SNMP Master Agent 8.1.x
• Solution Control Server 8.1.x

Outbound Contact
• Call Progress Detection Server 8.1.x
• Outbound Contact Server 8.1.x

Performance Management Advisors
• Performance Management Advisors Cisco Adapter 8.1.x
• Performance Management Advisors Genesys Adapter 8.1.x
• Performance Management Advisors 8.1.x Contact Center Advisor - Mobile Edition
• Performance Management Advisors 8.1.x Contact Center Advisor - Mobile Edition Android Client
• Performance Management Advisors 8.1.x Contact Center Advisor - Mobile Edition Blackberry Client
• Performance Management Advisors 8.1.x Contact Center Advisor - Mobile Edition iOS Client
• Performance Management Advisors Contact Center Advisor & Workforce Advisor 8.1.x
• Performance Management Advisors Frontline Advisor and Agent Advisor 8.1.x
• Performance Management Advisors Platform 8.1.x

 Platform SDK

• Platform SDK & Application Blocks for Java 8.1.x
• Platform SDK & Application Blocks for .NET 8.1.x

Real-Time Metrics Engine
• Outbound Contact Center Extension 8.1.x
• Multi-Channel Routing Extensions 8.1.x
• Stat Server 8.1.x

SIP Endpoint
• SIP Endpoint SDK for Apple OS 8.1.x
• SIP Endpoint SDK for .NET 8.1.x

SIP Server
• SIP Proxy 8.1.x
• SIP Server 8.1.x
• sipspan2 8.1.x

SIP Voicemail
• Genesys SIP Voicemail 8.1.x
• Genesys SIP Voicemail Complete Install 8.1.x

T-Servers/Network T-Servers
• T-Server for Aastra MXONE CSTA I 8.1.x
• T-Server for Alcatel A4400/OXE 8.1.x
• T-Server for Aspect ACD 8.1.x
• T-Server for Avaya Communication Manager 8.1.x
• T-Server for Avaya TSAPI 8.1.x
• T-Server for CSTA Connector 8.1.x Release Note
• CSTA Connector for BroadSoft BroadWorks 8.1.x Release Note
• T-Server for EADS Intecom M6880 8.1.x
• T-Server for Mitel MiTAI 8.1.x
• T-Server for NEC NEAX/APEX 8.1.x
• T-Server for Nortel Communication Server 1000 with SCCS/MLS 8.1.x
• T-Server for Nortel Communication Server 2000/2100 8.1.x
• Programmable Gateway Framework 8.1.x
• T-Server for Siemens HiPath 4000 CSTA III 8.1.x
• T-Server for Spectrum 8.1.x
• T-Server Common Part 8.1.x

• Network T-Server for AT&T 8.1.x
• Network T-Server for GenSpec 8.1.x
• Network T-Server for ISCP 8.1.x
• Network T-Server for MCI 8.1.x
• Network T-Server for NGSN 8.1.x
• Network T-Server for Sprint 8.1.x

T-Server for Cisco Unified Communications Manager 8.1.x

• T-Server-CUCM to Media Server Connector 8.1.x

Universal Routing
• Custom Server 8.1.x
• Interaction Routing Designer 8.1.x
• Orchestration Server 8.1.x
• Universal Routing Server 8.1.x

Workforce Management
• Workforce Management API 8.1.x
• Workforce Management Builder 8.1.x
• Workforce Management Configuration Utility 8.1.x
• Workforce Management Daemon 8.1.x
• Workforce Management Data Aggregator 8.1.x
• Workforce Management Database Utility 8.1.x
• Workforce Management Server 8.1.x
• Workforce Management Web 8.1.x

 Other Resources

International Release Notes

Deployment Procedures
• Interaction Concentrator
• Genesys Info Mart
• Genesys Interactive Insights
• Reporting and Analytics Aggregates Release Advisories

Wizard Advisories
• eServices
• Framework
• Workforce Management

Release 5.3
• Gplus Adapter for Aspect WFM 5.3.x
• Gplus Adapter for IEX WFM 5.3.x
• Gplus Adapter for Teleopti WFM 5.3.x
• Gplus Adapter for Verint WFM 5.3.x

Release 5.2
• Gplus Adapter for Aspect WFM 5.2.x
• Gplus Adapter for IEX WFM 5.2.x
• Gplus Adapter for Teleopti WFM 5.2.x
• Gplus Adapter for Verint WFM 5.2.x

Release 5.1
• Gplus Adapter for Aspect WFM 5.1.x
• Gplus Adapter for IEX WFM 5.1.x
• Gplus Adapter for Teleopti WFM 5.1.x
• Gplus Adapter for Verint WFM 5.1.x

Release 5.0
• Gplus Adapter for Aspect WFM 5.0.x
• Gplus Adapter for IEX WFM 5.0.x
• Gplus Adapter for Teleopti WFM 5.0.x
• Gplus Adapter for Verint WFM 5.0.x

 Other Resources

International Release Notes
There are no international release notes for this product.

Deployment Procedures
There are no deployment procedures for this product.

Release Advisories

Wizard Advisories
There are no wizard advisories for this product.

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