Call Result Record Dashboard

The Call Result Record Dashboard contains data about call attempts..

Call Result Record records can contain data associated with one or more of the following fields:

Field	Type	Description
id	keyword	Index ID
@timestamp	date	The timestamp at which OCS started processing the device.
@endtime	date	The timestamp at which OCS stopped processing the device.
ccid	keyword	The Contact Center ID.
calluuid	keyword	The call attempt GUID.
contact_info	keyword	The device's phone number.
contact_info_type	keyword	The Common library enum (GctiContactType) based on the cd_device_index. For example, ['No Contact Type', 'Home Phone', 'Direct Business Phone', ...].
blockingRuleName	keyword
duration	integer	The processing duration.
durationCall	integer	The call duration.
durationACW	integer
durationCPD	integer
durationQueue	integer
timeDialing	integer	The dialing timestamp.
timeClientRinging	integer	The timestamp of when the client number rang.
timeBadCallReleased	date
timeClientPickedUp	date
timeCPDFinished	date
timeQueued	date
timeAgentRinging	date
timeAgentEstablished	date
timeAMDiverted	date
timeAbandoned	date
timeAgentCallReleased	date
callTime	integer	The timestamp of when the call started.
callResult	integer	The call result.
dialingMode	keyword
optimizationGoal	integer	Indicates the highest allowable percentage of proactively triggered interactions that can be closed by visitors prior to an agent joining the session.
optimizationMethod	keyword	The OCS optimization method.
listName	keyword	The Calling list name.
campaignName	keyword	The Campaign name.
campaignGroupName	keyword	The Campaign group name.
sessionuuid	keyword	he Session GUID of the currently active/running campaign group.
campaignTemplateName	keyword	The Campaign template name.
groupName	Keyword	The Group name.
timezoneName	keyword	The name of the JAVA timezone.
timezoneNameCME	keyword	The name of the CME timezone.
timezoneOffset	keyword	The timezone offset.
agentLoginId	keyword
scheduledTime	date
recordType	keyword	The type of chain (enum is GctiRecordType).
recordStatus	keyword	The location of the record in the State machine (enum is GctiRecordType). The default is Ready.
voiceTransferDestination	integer	The GSW Queue name.
countryCode	keyword	The phone number's country code.
clientCountryCode	keyword	The client's country code.
areaCode	keyword	The phone number's area code.
deviceTimezone	integer	The timezone for the detected device.
disposition	keyword	Indicates whether or not GSW_BLOCKING_RULE is available. If it is available the value is Blocked. If is is not available GSW_HIST_SEQUENCE_NUM == 0 and the value is Unknown or Called.
postalCode	keyword	The postal code.
userData	object	Includes all of the information received from OCS in a History HTTP POST. The information does not start with GSW_.

Related Topics

• Configure a Dashboard
• Configure a Dashboard Row
• Create an Analytics Dashboard Panel