Cookie Usage
The following is a list of cookies used by Genesys Widgets.
App
| Cookie Name | Purpose |
|---|---|
| _genesys.widgets.app.autoLoadList | Contains a list of plugin names that are updated based on the usage of Widgets. This is to ensure that a Widget is auto loaded during a page refresh or page navigation when there is an active session associated with it. This is applicable only in the Lazy loading deployment method. |
ClickToCall
| Cookie Name | Purpose |
|---|---|
| _genesys.widgets.clicktocall.state.open | Contains the Widget open or close state based on the active session if any. |
| _genesys.widgets.clicktocall.state.expire | A session cookie containing the expire time of the active session. It is automatically deleted when the session expires or visitor closes his or her browser. |
| _genesys.widgets.clicktocall.state.phone_number | A session cookie containing the phone number generated for that active session. It is automatically deleted when the session expires or visitor closes his or her browser. |
| _genesys.widgets.clicktocall.state.access_code | A session cookie containing the access code related to the active session. It is automatically deleted when the session expires or visitor closes his or her browser. |
| _genesys.widgets.clicktocall.state.phone_tel_href | A session cookie containing the complete clickable phone number generated for that active session. It is automatically deleted when the session expires or visitor closes his or her browser. |
Console
_genesys.widgets.console.session
_genesys.widgets.console.commandPlugin
_genesys.widgets.console.command
_genesys.widgets.console.eventPlugin
_genesys.widgets.console.event
_genesys.widgets.console.optionsArea
_genesys.widgets.console.activeSubscriptions
_genesys.widgets.console.windowPosition
KnowledgeCenter
_genesys.widgets.knowledgecenter.state.session
_genesys.widgets.knowledgecenter.state.keys
WebChat
_genesys.widgets.webchat.state.open
_genesys.widgets.webchat.state.keys
_genesys.widgets.webchat.state.ping
_genesys.widgets.webchat.metaData
_genesys.widgets.webchat.state.index
_genesys.widgets.webchat.state.filters
_genesys.widgets.webchat.state.session
_genesys.widgets.webchat.state.minimized
_genesys.widgets.webchat.autoInvite.disabled
_genesys.widgets.webchat.state.unreadMessages
_genesys.widgets.webchat.state.lastMessageCountRead
_genesys.widgets.webchat.state.asyncUnreadMessageCount
_genesys.widgets.webchat.state.pureengage-v3-rest.session
_genesys.widgets.webchat.state.pureengage-v3-rest.keys
_genesys.widgets.webchat.state.pureengage-v3-rest.index
_genesys.widgets.webchat.state.pureengage-v3-rest.open
_genesys.widgets.webchat.state.purecloud-v2-sockets.JWtoken
_genesys.widgets.webchat.state.purecloud-v2-sockets.ConversationID
_genesys.widgets.webchat.state.purecloud-v2-sockets.MemberID
_genesys.widgets.webchat.state.purecloud-v2-sockets.WS_URL
_genesys.widgets.webchat.state.purecloud-v2-sockets.LastMsgId