Cookie Usage

The following is a list of cookies used by Genesys Widgets.

Important

Genesys Widgets never stores Personally Identifiable Information (PII) in its cookies.

App

Cookie Name	Purpose
_genesys.widgets.app.autoLoadList	Contains a list of plugin names that are updated based on the usage of Widgets. This is to ensure that a Widget is auto loaded during a page refresh or page navigation when there is an active session associated with it. This is applicable only in the Lazy loading deployment method.

ClickToCall

Cookie Name	Purpose
_genesys.widgets.clicktocall.state.open	Contains the Widget open or close state based on the active session if any.
_genesys.widgets.clicktocall.state.expire	A session cookie containing the expire time of the active session. It is automatically deleted when the session expires or visitor closes his or her browser.
_genesys.widgets.clicktocall.state.phone_number	A session cookie containing the phone number generated for that active session. It is automatically deleted when the session expires or visitor closes his or her browser.
_genesys.widgets.clicktocall.state.access_code	A session cookie containing the access code related to the active session. It is automatically deleted when the session expires or visitor closes his or her browser.
_genesys.widgets.clicktocall.state.phone_tel_href	A session cookie containing the complete clickable phone number generated for that active session. It is automatically deleted when the session expires or visitor closes his or her browser.

Console

Cookie Name	Purpose
_genesys.widgets.console.session
_genesys.widgets.console.commandPlugin
_genesys.widgets.console.command
_genesys.widgets.console.eventPlugin
_genesys.widgets.console.event
_genesys.widgets.console.optionsArea
_genesys.widgets.console.activeSubscriptions
_genesys.widgets.console.windowPosition

KnowledgeCenter

Cookie Name	Purpose
_genesys.widgets.knowledgecenter.state.session
_genesys.widgets.knowledgecenter.state.keys

WebChat

Cookie Name	Purpose
_genesys.widgets.webchat.state.open	Contains the WebChat Widget Open or Close state for internal tracking.
_genesys.widgets.webchat.state.keys	A session cookie that can contain some encrypted secret keys related to the current chat session. It is automatically deleted whenever the chat session is ended/expired or visitor closes his or her browser.
_genesys.widgets.webchat.state.ping
_genesys.widgets.webchat.metaData
_genesys.widgets.webchat.state.index	A session cookie containing the last unique message ID for internal tracking purpose. It is automatically deleted whenever the chat session is ended/expired or visitor closes his or her browser.
_genesys.widgets.webchat.state.filters
_genesys.widgets.webchat.state.session	A session cookie containing unique Session ID related to the current chat session. It is used to restore the chat session for the user. It is automatically deleted whenever the Chat session is ended/expired or visitor closes his or her browser.
_genesys.widgets.webchat.state.minimized	Contains the WebChat Widget minimized or maximized state for internal tracking.
_genesys.widgets.webchat.autoInvite.disabled	Contains a value whether to disable WebChat autoInvite or not, based on user's response in the initial invite.
_genesys.widgets.webchat.state.unreadMessages	When WebChat Widget is minimized, this cookie is used to keep track of number of unread new messages if any. It is a session cookie and automatically deleted whenever the Chat session is ended/expired or visitor closes his or her browser.
_genesys.widgets.webchat.state.lastMessageCountRead	A session cookie containing the number of messages that are read to calculate unread messages up on new messages when WebChat is minimized. It is automatically cleared whenever WebChat Widget is maximized or closed/ended.
_genesys.widgets.webchat.state.asyncUnreadMessageCount
_genesys.widgets.webchat.state.pureengage-v3-rest.session
_genesys.widgets.webchat.state.pureengage-v3-rest.keys
_genesys.widgets.webchat.state.pureengage-v3-rest.index
_genesys.widgets.webchat.state.pureengage-v3-rest.open
_genesys.widgets.webchat.state.purecloud-v2-sockets.JWtoken
_genesys.widgets.webchat.state.purecloud-v2-sockets.ConversationID
_genesys.widgets.webchat.state.purecloud-v2-sockets.MemberID
_genesys.widgets.webchat.state.purecloud-v2-sockets.WS_URL
_genesys.widgets.webchat.state.purecloud-v2-sockets.LastMsgId