9.0.016.09
Predictive Routing - Data Loader Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 12/20/19 | General | Under Shipping Control | X |
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What's New
This release contains the following new features and enhancements:
- Data Loader is a new component, which includes the functionality previously released as Agent State Connector. In addition, Data Loader connects to the Genesys Info Mart database and automatically uploads Agent Profile and interaction Dataset data.
- To configure Data Loader to perform uploads, you must configure the relevant configuration options on the Data Loader Application object, using Genesys Administrator. For instructions, see Configure Data Loader to upload data.
- You can upload Customer Profile data and Datasets from sources other than Genesys Info Mart by configuring Data Loader to perform the uploads from a prepared CSV file. For instructions, see Configure Data Loader to upload data.
- The GPR application enables you to view and analyze your Agent and Customer Profiles and your Datasets, as well as creating Predictors and Models based on them that GPR then uses when scoring agents.
- You can configure Data Loader to join data when it is uploaded. NOTE: If you plan to join customer data to the automatically-imported agent and interaction data from Genesys Info Mart database, you must import your Customer Profile data before starting the automatic upload.
- All GPR documentation for this and all subsequent releases has been moved to the following locations:
- Deployment Guide
- Help
- Documentation in the previous location remains as-is as a reference for those using earlier releases of GPR.
- Subroutine specific options stored in the transaction list object Predictive_Route_DataCfg were renamed:
- Section 'default':*
jop-api-key to platform-api-key jop-auth-url to platform-auth-url jop-logging-url to platform-logging-url jop-password to password jop-username to platform-username
- Sections 'default-predictor', or 'predictor-{name}':*
jop-scoring-url to platform-scoring-url
- Following options specific to ASC are renamed in the default section*
jop-api-key to platform-api-key jop-base-url to platform-base-url jop-password to password jop-username to platform-username jop-update-thread-wait-timeout to platform-update-thread-wait-timeout
While upgrading to the fixed version of subroutines and ASC/data loader, please make sure to update the existing configuration option names in your configuration. (PRR-5200)
Resolved Issues
This release contains the following resolved issues:
ITEM (PRR-xxxx)
Upgrade Notes
No special procedure is required to upgrade to release 9.0.016.09.