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Test IWD provisioning

From CIWD-15

Create interaction with this curl command. (will set activation time to 3 minutes from now)

See interaction in realtime reporting

see interaction in iWD manager

Login workspace employee 1 with this skill profile

Login employee 2 with this skill profile

make employee 1 ready

After 3 minutes from task being received will be routed to employee 1

Answer task

Transfer task to queue 2

Disposition task

view transfer in realtime reporting

Answer task with queue 2

Disposition task

Wait for 15 minutes

see interaction in historical dashboard

For testing the existig submitter will need to be secured before exposing to customer. e.g. API key and events tabs, etc are exposed and do not require a login

CIWD-15

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