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8.5.216.02

Workforce Management Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
02/21/20 General X


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Workforce Management

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What's New

This release contains the following new features and enhancements:

  • When overtime is inserted outside of the shift start/end times, WFM now uses a generic unpaid Exception instead of a generic unpaid break to cover gaps between shifts and overtime. This fix prevents the need to configure different shifts for every gap. (WFM-32766)



Resolved Issues

This release contains the following resolved issues:


WFM logins no longer fail for unknown reasons. Previously, logins sometimes failed in high-load, load-balanced environment, requiring the server to be restarted to clear the failed login message. (WFM-32941)


WFM Server no longer terminates intermittently when the [auth] provider configuration option is enabled. (WFM-32683)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.216.02.

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