8.5.216.02
Workforce Management Server Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 02/21/20 | General | X |
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What's New
This release contains the following new features and enhancements:
- When overtime is inserted outside of the shift start/end times, WFM now uses a generic unpaid Exception instead of a generic unpaid break to cover gaps between shifts and overtime. This fix prevents the need to configure different shifts for every gap. (WFM-32766)
Resolved Issues
This release contains the following resolved issues:
WFM logins no longer fail for unknown reasons. Previously, logins sometimes failed in high-load, load-balanced environment, requiring the server to be restarted to clear the failed login message. (WFM-32941)
WFM Server no longer terminates intermittently when the [auth] provider configuration option is enabled. (WFM-32683)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.216.02.
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