Use iWD Manager

Use iWD Manager to:

• Search, display, manage and update workitems (Workitems tab)
• Monitor workitems (Summary tab)
• Configure iWD global settings (Settings tab)

Important

You can only view and/or use features and functions in iWD Manager if you have the appropriate roles and privileges assigned to you. On-screen features that are grayed out are not available. Contact your administrator to update your privileges.

Changes to the iWD Manager UI in release 9.0.000.42

• A Restore defaults button has been added to the iWD Manager Settings drop-down menu. This feature enables you to restore default columns and sorting views after customizations have been made.

  

   

• You can now see workitems' Prioritization schema and Endpoint displayed both in tooltips in the iWD Manager global workitem list and at the top of the Workitem Details panel.
• The workitem's state is now displayed in an updated State column in iWD Manager.
• The following predefined queries have also been added to iWD Manager's global workitem list:
  • Was/Is assigned to an agent
  • Completed but never been assigned

  These enable you to easily identify whether workitems have been processed by an agent.