Use iWD Manager

Use iWD Manager to:

Search, display, manage and update workitems (Workitems tab)
Monitor workitems (Summary tab)
Configure iWD global settings (Settings tab)

Important

You can only view and/or use features and functions in iWD Manager if you have the appropriate roles and privileges assigned to you. On-screen features that are grayed out are not available. Contact your administrator to update your privileges.

Changes to the iWD Manager UI in release 9.0.000.42

Restore defaults

A Restore defaults button has been added to the iWD Manager Settings drop-down menu. This feature enables you to restore default columns and sorting views after customizations have been made.

Prioritization schema and Endpoints display

You can now see workitems' Prioritization schema and Endpoint displayed both in tooltips in the iWD Manager global workitem list's Category column and at the top of the Workitem Details panel.

Updated State column

The workitem's state is now displayed in an extended State column in iWD Manager. The table below describes the meaning of the symbols. (Assumption: 'Last mile' terminology not relevant to customer )

Symbol	Description
	New
	Not yet distributed
	Held
	In routing state, not yet assigned
	Being processed by an agent
	Completed but not assigned to an agent
	Expired but not assigned to an agent
	Completed and has been processed by an agent
	Expired and has been processed by an agent
??	Deleted ??