provider
Section: auth
Default Value: ""
Valid Values: "", wfm
Changes Take Effect: After restart
Dependencies: [Server] tzdb. See Important note in this option
Introduced: 8.5.214.08
Specifies the provider that performs WFM user authentication.
If this option value is set to:
- "" (empty string)—WFM Server SOAP API authenticates WFM users.
- wfm—WFM Server REST API (on-premises) authenticates WFM users. Such configuration influences default value of tzdb option which controls time zones usage.
tzdb
Section: Server
Default Value: 1, 0 (see description)
Valid Values: 1, 0
Changes Take Effect: Immediately
Dependencies: [auth] configuration
Introduced: 8.5.214.08
Specifies whether or not WFM time zones are converted to standard IANA time zones.
The default value for this option depends on the [auth] configuration:
- If [auth] is not configured, the default value is 0.
- If [auth] is configured the default value is 1. If you want to keep using Genesys time zones in this configuration, value should be explicitly set to 0.
When this option default is 1 (enabled), WFM time zones (and time zone assignments for business units, sites, etc.), are automatically converted to Internet Assigned Numbers Authority (IANA) time zones, and no longer synchronize with Genesys time zones. When this option default is 0 (disabled), WFM time zones are not converted to IANA time zones.
Time zone conversion is done by using a JSON mapping file (tzmap.json) that can be modified, if necessary.
provider
Section: auth
Default Value: ""
Valid Values: "", wfm
Changes Take Effect: After restart
Dependencies: [Server] tzdb. See Important note in this option
Introduced: 8.5.214.08
Specifies the provider that performs WFM user authentication.
If this option value is set to:
- "" (empty string)—WFM Server SOAP API authenticates WFM users.
- wfm—WFM Server REST API (on-premises) authenticates WFM users. Such configuration influences default value of tzdb option which controls time zones usage.
8.5.216.02
Workforce Management Server Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 02/21/20 | General | X |
Helpful Links
Releases Info
Product Documentation
Genesys Products
What's New
This release includes the following new features:
- When overtime is inserted outside of the shift start/end times, WFM now uses a generic unpaid Exception instead of a generic unpaid break to cover gaps between shifts and overtime, preventing the need to configure different shifts for every gap. (WFM-32766)
- The WFM ETL database Dimension tables WFM_BU and WFM_SITE now have an additional column named IANA_TIMEZONE, which is a standard IANA time zone name assigned to business units (BU) and sites.
- When the [auth] provider configuration option is set to wfm in the WFM Server Application, WFM switches from using proprietary time zones (synchronized with Genesys Configuration Server) to standard IANA time zones ( see Internet Assigned Numbers Authority (IANA)). Also, the ETL column TIME_ZONE_KEY associated with BUs and sites becomes NULL as this key represents Configuration Server’s time zone assignment, which WFM no longer uses.
- If you are using WFM's classic Forecast UI, you can disable IANA time zones in WFM and restore the previous time zone functionality by setting the [Server] tzdb option value to 0 in the WFM Server Application. However, if you are using WFM's latest Forecast UI, it requires IANA time zones. (WFM-32746)
Resolved Issues
This release contains the following resolved issues:
WFM now correctly determines the start/end times for full-day time-off items during the Time-Off Bidding process. Previously, WFM failed to determine the start/end times in certain configurations when they were set in Rotating Patterns. (WFM-32971, WFM-32392)
WFM logins no longer fail for unknown reasons. Previously, logins sometimes failed in high-load, load-balanced environment, requiring the server to be restarted to clear the failed login message. (WFM-32941)
WFM Sever now successfully establishes SSL/TLS communication to backup Configuration Server (CS) in primary mode after the CS switch-over from primary to backup. (WFM-32803)
WFM's Master Schedule Change Approval process now reliably approves selected schedule changes. Previously, WFM sometimes approved an incorrect schedule change instead of the selected one. (WFM-32768)
WFM Server no longer terminates intermittently when the [auth] provider configuration option is enabled. (WFM-32683)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.216.02.