Accessibility
Widgets added support for accessibility, following W3C specs for Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. We followed WCAG specification, as this is an international standard adopted and recognized by our customers worldwide.
What is WCAG?
Web Content Accessibility Guidelines (WCAG) 2.1 covers a wide range of recommendations for making Web content more accessible. Following these guidelines will make content more accessible to a wider range of people with disabilities. Following these guidelines will also often make Web content more usable to users in general. WCAG relies on 4 guiding principles for building accessible UIs:
- Perceivable: Information and user interface components must be presentable to users in ways they can perceive.
- Operable: User interface components and navigation must be operable.
- Understandable: Information and the operation of user interface must be understandable.
- Robust: Content must be robust enough that it can be interpreted by a wide variety of user agents, including assistive technologies.
Scope
Following table shows Widgets that are in conformance and not-in conformance with WCAG 2.1 Level A and AA guidelines.
| Plugins | WCAG Compliant |
|---|---|
| WebChat | ✓ |
| SendMessage | ✓ |
| Callback | ✓ |
| Calendar | ✓ |
| CallUs | ✓ |
| ChannelSelector | ✓ |
| ClickToCall | ✓ |
| Engage | ✓ |
| Search | ✓ |
| SideBar | ✓ |
| CoBrowse | ✗ |
| ChatDeflection | ✗ |