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In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key
  • In the Data Type column, varchar/nvarchar means that the data type is varchar except in multi-language databases that use Unicode, in which case the data type is nvarchar. (The Info Mart database in Cloud deployments is not multi-language.) THIS BULLET DISPLAYS ONLY IN THE MSSQL AND CLOUD PDMs.

G_CALL Table


This table contains information regarding the latest state of the interaction, according to information received from either the T-Server or Interaction Server applications.

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Column List

Legend

Column Data Type P M F Description
ID Oracle: NUMBER(16)
MSSQL: numeric(16)
PostgreSQL: bigserial
DB2: NUMERIC(16) 		X X The unique, autonumbered ID of this record. This is the primary key.
CallID Oracle: VARCHAR2(50)
MSSQL: varchar(50)
PostgreSQL: varchar(50)
DB2: VARCHAR(50) 		X The unique ID of the interaction. The lxnGUID.
ParentCallID Oracle: VARCHAR2(50)
MSSQL: varchar(50)
PostgreSQL: varchar(50)
DB2: VARCHAR(50) 		X The ID of the parent interaction. This is primary call UUID for consultation call interactions.
MergeCallID Oracle: VARCHAR2(50)
MSSQL: varchar(50)
PostgreSQL: varchar(50)
DB2: VARCHAR(50) 		X The actual call UUID of a target call, in a conference or a transfer interaction. This value may differ from that in the ParentCallID field. This value will be unspecified for multimedia interactions.
MergeType Oracle: INTEGER
MSSQL: int
PostgreSQL: integer
DB2: INTEGER 		The type of the link between this interaction and the parent interaction. This value will be unspecified for multimedia interactions. Refer to G_Dictionary Values for a listing of permissible values.


#DICTIONARY TYPE 86

ConnID Oracle: VARCHAR2(50)
MSSQL: varchar(50)
PostgreSQL: varchar(50)
DB2: VARCHAR(50) 		The current connection ID. This value will be unspecified for multimedia interactions.
ConnIDnum Oracle: NUMBER(20)
MSSQL: numeric(20)
PostgreSQL: numeric(20)
DB2: NUMERIC(20) 		The numeric representation of the connection ID. This value will be unspecified for multimedia interactions.
SwitchCallID Oracle: INTEGER
MSSQL: int
PostgreSQL: integer
DB2: INTEGER 		The switch-specific call ID. This value will be unspecified for multimedia interactions.
IRID Oracle: VARCHAR2(50)
MSSQL: varchar(50)
PostgreSQL: varchar(50)
DB2: VARCHAR(50) 		X The reference to the entry in the interaction segments hierarchy (G_IR table).
RootIRID Oracle: VARCHAR2(50)
MSSQL: varchar(50)
PostgreSQL: varchar(50)
DB2: VARCHAR(50) 		A reference to the first interaction segment in the interaction hierarchy (G_IR table).
State Oracle: INTEGER
MSSQL: int
PostgreSQL: integer
DB2: INTEGER 		The call state. One of the following values:
  • 0—unknown–Reserved.
  • 1—active–The interaction is active.
  • 2—terminated–The interaction has been terminated.


#DICTIONARY TYPE 4

CallType Oracle: INTEGER
MSSQL: int
PostgreSQL: integer
DB2: INTEGER 		The interaction's type. One of the following values:
  • 0—unknown–Reserved for cases when ICON is unable to determine the interaction's type.
  • 1—internal
  • 2—inbound
  • 3—outbound
  • 4—consult


#DICTIONARY TYPE 5

MediaType Oracle: INTEGER
MSSQL: int
PostgreSQL: integer
DB2: INTEGER 		The media type of this interaction. One of the following values:
  • 0—Unknown. Reserved for when ICON is unable to determine media type.
  • 1—Voice.
  • 2—Email.
  • 3—Chat.
  • 1000—Open Media.


#DICTIONARY TYPE 6

SwitchID Oracle: INTEGER
MSSQL: int
PostgreSQL: integer
DB2: INTEGER 		The DBID of the Switch. This value will be unspecified for interactions originating from Interaction Server.
TenantID Oracle: INTEGER
MSSQL: int
PostgreSQL: integer
DB2: INTEGER 		The DBID of the Tenant.
CallANI Oracle: VARCHAR2(50)
MSSQL: varchar(50)
PostgreSQL: varchar(50)
DB2: VARCHAR(50) 		The Automatic Number Identification, as reported by the T-Server.
CallDNIS Oracle: VARCHAR2(50)
MSSQL: varchar(50)
PostgreSQL: varchar(50)
DB2: VARCHAR(50) 		The directory number to which the call was made, the DNIS, as reported by the T-Server. This value will be empty for multimedia interactions.
Created Oracle: TIMESTAMP(3)
MSSQL: datetime
PostgreSQL: timestamp
DB2: TIMESTAMP 		X The GMT-equivalent date and time when the interaction was initiated, as reported by T-Server or Interaction Server.
Created_ts Oracle: INTEGER
MSSQL: int
PostgreSQL: integer
DB2: INTEGER 		The UTC-equivalent value of the CREATED field.
Created_tcode Oracle: INTEGER
MSSQL: int
PostgreSQL: integer
DB2: INTEGER 		A reference, derived from the value of the CREATED_TS field, to a record in the G_TIMECODE table.
Terminated Oracle: TIMESTAMP(3)
MSSQL: datetime
PostgreSQL: timestamp
DB2: TIMESTAMP 		The GMT-equivalent date and time when the interaction was terminated.
Terminated_ts Oracle: INTEGER
MSSQL: int
PostgreSQL: integer
DB2: INTEGER 		The UTC-equivalent value of the TERMINATED field.
Terminated_tcode Oracle: INTEGER
MSSQL: int
PostgreSQL: integer
DB2: INTEGER 		A reference, derived from the value of the TERMINATED_TS field, to a record in the G_TIMECODE table.
GSYS_DOMAIN Oracle: INTEGER
MSSQL: int
PostgreSQL: integer
DB2: INTEGER 		Contains the data source session ID (DSS_ID) for the session that was active when the data was processed by ICON. For more information, see the description in System Fields.
GSYS_PARTITION Oracle: INTEGER
MSSQL: int
PostgreSQL: integer
DB2: INTEGER 		A key that is used for partitioning.
GSYS_SYS_ID Oracle: INTEGER
MSSQL: int
PostgreSQL: integer
DB2: INTEGER 		System ID. Reserved for future use.
GSYS_SEQ Oracle: INTEGER
MSSQL: bigint
PostgreSQL: bigint
DB2: BIGINT 		Insert Sequence. Not unique.
GSYS_USEQ Oracle: INTEGER
MSSQL: bigint
PostgreSQL: bigint
DB2: BIGINT 		Update Sequence. Not unique.
GSYS_TS Oracle: TIMESTAMP(3)
MSSQL: datetime
PostgreSQL: timestamp
DB2: TIMESTAMP 		Reserved
GSYS_TC Oracle: INTEGER
MSSQL: int
PostgreSQL: integer
DB2: INTEGER 		Reserved
GSYS_EXT_VCH1 Oracle: VARCHAR2(255)
MSSQL: varchar(255)
PostgreSQL: varchar(255)
DB2: VARCHAR(255) 		A string value with the name of the media type for a 3rd Party Media interaction, as reported by Interaction Server.


When the field GSYS_EXT_INT1 indicates that this is a 3rd Party Media interaction (1000—Open Media), the stored string is the name of the media type. For example, "fax".

GSYS_EXT_VCH2 Oracle: VARCHAR2(255)
MSSQL: varchar(255)
PostgreSQL: varchar(255)
DB2: VARCHAR(255) 		Reserved
GSYS_EXT_INT1 Oracle: INTEGER
MSSQL: int
PostgreSQL: integer
DB2: INTEGER 		Reserved
GSYS_EXT_INT2 Oracle: INTEGER
MSSQL: int
PostgreSQL: integer
DB2: INTEGER 		A flag indicating stuck calls:
  • 0—Indicates that the interaction should not be marked as stuck. ICON records this value upon start of call termination to prevent marking calls as stuck and to complete the processing of the interaction following the recording of related userdata in IDB.
  • 1—Indicates an interaction that has been determined as stuck.
  • NULL—The value before the processing of call termination begins.


 

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