Test IWD provisioning

You can test your iWD provisioning setup by using this procedure in conjunction with the supplied CIWD Designer sample application.

1. Create an interaction with this cURL command that will set the workitem's activation time to three minutes in the future.

    curl --location --request POST 'https://<iwd-host>/iwd/v3/items' \
    --header 'Content-Type: application/json' \
    --header 'x-api-key: <iwd x-api-key>' \
    --data-raw '{
    "external_id":"e21c3332-eecd-4f3b-8a7f-c90",
    "FirstName":"Leonardo123",
    "LastName":"Doe",
    "EmailAddress":"Leonardo123@Doe.com",
    "PhoneNumber": "(925)555-1236499",
    "activate":"2020-02-18T11:35:03.077Z"    //Sample timestamp. Can be set to 3 minutes ahead of current time 
    }'

2. Check that the interaction appears in real time reporting by creating iWD Queue Activity and iWD Agent Activity widgets based on the Genesys-supplied Pulse widget templates.
3. Check that the interaction appears in iWD Manager.
4. Login workspace employee #1 with the following skill profile:
   • GSYS_skill_1 > 5
   • GSYS_skill_2 > 2
   • GSYS_skill_3 > 2
5. Login employee #2 with the same skill profile.
6. Make employee #1 ready.
7. Three minutes after receipt, the workitem is routed to employee #1.
8. Open the workitem.
9. Transfer the workitem to queue 2. (first mention of queues - pls expand).
10. Disposition the workitem.
11. View the transfer in real time reporting by using the iWD Queue Activity and iWD Agent Activity templates described above.
12. Open the workitem with queue 2.
13. Disposition the workitem.
14. Wait for 15 minutes.
15. Check that the interaction appears in the historical dashboard. Sugg: https://docs.genesys.com/Documentation/PSAAS/Public/RPRT/HRIxFlowReport ?