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Published Option
prr-mode
Default Value: off
Valid Values: prod, off, ab-test-time-sliced, dry-run
Changes Take Effect: Immediately
Specifies whether an instance of Predictive Routing should run as a production instance or as a test instance.
- prod - All the interactions that pass through the ActivatePredictiveRouting strategy subroutine are processed using Predictive Routing.
- off - No interactions use Predictive Routing.
- ab-test-time-sliced - The periods of time when Predictive Routing and skill-based routing are alternately turned on. The duration of each period is configured in the in the ab-test-time-slice option located in the same section as this prr-mode option.
- dry-run - Predictive Routing scores agents for your interactions, but does not use the scores for routing.
Draft Option
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