Predictive Route DataCfg:default:vq-for-reporting

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Published Option

vq-for-reporting

Default Value: No default value
Valid Values: Any valid virtual queue or DN name
Changes Take Effect: Immediately

This option is mandatory.

Indicates the virtual queue or DN where URS sends the Genesys Predictive Routing (GPR) user event data describing the routing decision made for the interaction. The user event data, in the form of key-value pairs, is attached to EventUserEvent in the AttributeUserData attribute. This should be the same value as AttributeThis DN in the EventUserEvent event.

NOTE: The values for VQ Number (on the VQ DN object General tab), VQ Alias (on the VQ DN object Advanced tab), and the value for the vq-for-reporting option should all be identical.

For more information on creating reports based on Predictive Routing data, see "Integrate with Genesys Reporting" in the Predictive Routing Deployment and Operations Guide.

Draft Option

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