Discontinued Support

The table below lists Genesys announced global end of support dates for various operating platforms or versions that have both reached end of support or will reach end of support soon.

• This is provided as a reference for planning migration onto newer versions or other platforms.
• Global end of support (EOS) means end of all support for all Genesys products and all releases, including current and past releases.
• For individual products:
  • Support may end for a product starting with a specific release, prior to the end of all support date. This will be indicated in the SOE product tables by a release range (for example, 8.0 – 8.5), instead of the open-ended “+” sign. Versions within the range will still be supported until the global end of support date.
  • Support may extend beyond the Genesys EOS date listed in the table. Check the associated product SOE page to determine what's still supported.
• Genesys global end of support dates are based on Genesys product lifecycle needs, they may not necessarily align with the platform vendor’s end of support dates.
• If a version older than the listed discontinued version is not in the table, assume that support for the older version has been discontinued also at some prior date. (For example, Solaris 9 is listed, so Solaris 8 and any prior Solaris versions are no longer supported either.)
• Global end of support announcements are provided via Genesys customer newsletters only. Customer newsletters are available through the Genesys Customer Care portal.

Operating Environment	Global End of Support Date (for all Genesys products/versions)
Operating Systems
IBM AIX (all versions)	All versions: December 31, 2020
	AIX Power PC 64-bit (AIX 5L for POWER) 5.3: April 1, 2015
	IBM AIX 6.1: April 16, 2016
HP-UX (all versions)	December 31, 2014
Microsoft Windows Server 2003	July 31, 2015
Microsoft Windows Vista	April 1, 2016
Microsoft Windows XP	April 1, 2014
Red Hat Enterprise Linux 5.x	June 30, 2018
Red Hat Enterprise Linux 4.x	February 1, 2014
Red Hat Enterprise Linux 6.x	November 30, 2020
Solaris (all versions)	December 31, 2020
	Solaris 9: October 1, 2014
Microsoft Windows Server 2008	June 30, 2020
Microsoft Windows 7	June 30, 2020
Databases
Sybase (all versions)	January 1, 2013
IBM DB (all versions)	All versions: December 31, 2020
	IBM DB2 9.5: April 1, 2015
	IBM DB2 9.1: September 30,2014
	IBM DB2 8.1/8.2: April 30,2012
Microsoft SQL Server 2005	April 1, 2016
Microsoft SQL Server 2008	June 30, 2020
Oracle 10g	February 1, 2014
Postgre SQL (9.4 and earlier)	June 30, 2020
	Note: PostgreSQL 8.4 was no longer supported as of July 1, 2014. Postgre 8 was no longer supported as of December 31, 2014.
Cassandra 2.0	June 30, 2020
Redis 3.0	June 30, 2020
Oracle 11.x	December 31, 2020
Browsers
Apple Safari 5	December 31, 2014
Apple Safari 3	December 31, 2014
Firefox 4	June 30, 2014
Firefox 3	June 30, 2014
Firefox non-ESR (all versions)	June 30, 2014
Microsoft Internet Explorer 10	January 1, 2016
Microsoft Internet Explorer 9	January 1, 2016
Microsoft Internet Explorer 8	January 1, 2016
Microsoft Internet Explorer 7	April 1, 2014
Virtualization
Citrix XenApp 4.5	April 1, 2014
Citrix XenApp 5	January 31, 2015
IBM PowerVM LPAR (AIX 6)	April 16, 2016
IBM PowerVM LPAR (AIX 5.3)	April 1, 2015
Microsoft Terminal Server (Windows 2003, XP)	July 1, 2015
VMWare (5.x and earlier)	June 30, 2020
	Note: VMWare ESXi 4 and 3.5 were no longer supported as of April 30, 2014.
Hyper-V Server 2008	June 30, 2020
IBM AIX LPAR Virtualization (all versions)	December 31, 2020
Solaris Containers Virtualization (all versions)	December 31, 2020