8.5.306.03

Chat Server Release Notes

9.x

Chat Server is part of 9.x starting in 8.5.201.05.

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
03/26/19	General			X		X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

eServices

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

• Support for Oracle Linux 7 operating system. See the eServices page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems. (CHAT-3448)
• Chat Server now supports outbound chat sessions which were introduced in messaging channels like WhatsApp and others. (CHAT-3426)
• In GMS Chat API Version 2, Chat Server now provides reason codes to explain how a customer has quit a chat session. (CHAT-3417)
• Chat Business Process Sample is now a separate component and no longer included with the Chat Server IP. (CHAT-3414)

Resolved Issues

This release contains the following resolved issues:

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Chat Server now excludes the initial routing time from the agent reply time in the reporting metrics. (CHAT-3351)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.306.03.