Prerequisites

OS Requirements

Knowledge Center Server

• OS Red Hat Enterprise Linux 7 (Intel EM64T)
• OS Windows Server 2012
• OS Windows Server 2016

Knowledge CMS

• OS Red Hat Enterprise Linux 7 (Intel EM64T)
• OS Windows Server 2012 (Intel EM64T)
• OS Windows Server 2016

Genesys Knowledge Center Plugin for Workspace Desktop Edition

• OS Windows Vista (Intel 32-bit)
• OS Windows 7 (Intel 32-bit, Intel EM64T)
• OS Windows Server 2012 (Intel EM64T)
• OS Windows Server 2016

Genesys Knowledge Center Plugin for Pulse

• OS Red Hat Enterprise Linux 5 (Intel EM64T)
• OS Windows Server 2012 (Intel EM64T)
• OS Windows Server 2016

Web Browsers

• Google Chrome 34+
• Mozilla Firefox 54+
• Microsoft Internet Explorer 9, 10, 11
• Microsoft Edge
• Apple Safari 10+

Java Requirements

• Java 8 x64 SE Bundle

Important

Knowledge Center requires Oracle JDK to be used.

Elasticsearch Requirements

• Elasticsearch 6.2.3

Genesys Environment

• Genesys Framework 8.1–8.5
• Configuration Server (8.1.300.21 / 8.5.100.02)
• Genesys Administrator 8.5.210.10 or higher
• Workspace Desktop Edition 8.5.120.05 or higher
• Pulse 8.5.108.02 or higher