Genesys Web Services:interaction-workspace:interaction-auto-focus

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Published Option

interaction.auto-focus

Default Value: true
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Modified: 9.0.000.65

Specifies whether the inbound interaction is in focus automatically when it is accepted. This option can be overridden by a routing strategy as described in the Configuration Guide.

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