Genesys Web Services:interaction-workspace:intercommunication-chat-routing-based-targets

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Published Option

intercommunication.chat.routing-based-targets

Default Value: No default value
Valid Values: A comma-separated list of valid object types from the following list: Agent, InteractionQueue
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.65
Related Options: intercommunication.chat.routing-based-actions

Defines the list of targets that are contacted through the 'routing based' mechanism for the requests that are defined in the intercommunication.chat.routing-based-actions option. Note: The targets 'AgentGroup' and 'Skill' are always addressed through routing; therefore, they are not affected by this option.

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