Genesys Web Services:interaction-workspace:intercommunication-email-queue

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Published Option

intercommunication.email.queue

Default Value: No default value
Valid Values: Name of a valid Script object of type Interaction Queue
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.65

Specifies the name of the Interaction Queue that is used by the 'routing based' feature for email. The following attached data are added by Worskpace:IW_RoutingBasedOriginalEmployeeId,IW_RoutingBasedTargetId,IW_RoutingBasedTargetType,IW_RoutingBasedRequestType.

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