Genesys Web Services:interaction-workspace:intercommunication-workitem-routing-based-targets

View in ref guide.

Edit this option          Publish this option          Clear draft content

Published Option

intercommunication.workitem.routing-based-targets

Default Value: No default value
Valid Values: A comma-separated list of valid object types from the following list: Agent, InteractionQueue
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.65
Related Options: intercommunication.workitem.routing-based-actions

Specifies the list of targets that are contacted through the 'routing based' mechanism for the requests that are specified in the intercommunication.workitem.routing-based-actions option. Note: The targets 'AgentGroup' and 'Skill' are always addressed through routing; therefore, they are not affected by this option.

Draft Option

No draft option