Co-browse reports

This page describes reports you can use to learn more about agent handling of contact center interactions involving Co-browse sessions. Reports in the Co-browse folder are ready-to-use, but as always, can be modified to suit your specific business needs.

Important

The reports in this folder are available on request; talk to your Genesys representative about making them available for you to use.

About Co-browse reports

The following reports are available in the CX Insights > Co-browse folder:

• Co-browse Detail Report
• Co-browse Summary Report