LimitScheduleDetails
Section: AgentSchedule
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None
Specifies whether or not WFM replaces the actual names of non-tradeable Exceptions and Time-Off items with generic names in the Web for Agents Other Schedules view. Administrators use this feature to hide sensitive information, if required.
If this option value is set to true, WFM replaces the actual names of non-tradeable Exceptions and Time-Off items with generic names in the Web for Agents. If this option value is set to false, WFM displays the actual names of Exception and Time-Off.
8.5.217.07
Workforce Management Web Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 07/21/20 | General | X | X |
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What's New
This release contains the following new features and enhancements:
- A new setting, Primary activities only, in WFM Web for Agents enables agents to filter and show only agents with matching primary activities. If agents deselect Primary activities only, WFM shows all agents with activities that match the primary or secondary skills of the logged-in agent. When creating trade proposals in the Trading view and selecting agents in the Agents dialog the Primary activities only check box is selected by default. In the Other Schedules view a new section Show Agents with Matching, enables agents to filter Primary activities only (default) or Primary or secondary activities. (WFM-33156)
Resolved Issues
This release contains the following resolved issues:
Now, if the LimitScheduleDetails configuration option value is set to true, the actual names of Exceptions and Time-Off items display as generic names when hovering the cursor over truncated items in the WFM Web for Agent Other Schedules view. Previously, WFM was incorrectly displaying the actual names of Exceptions and Time-Off items in the Other Schedules view. (WFM-33238)
Users can no longer make or save changes in the Accessible Schedule Details dialog in the Web for Supervisors Master Schedule > Intra-Day and > Agent-Extended views if they do not have the Edit Master Schedule permission. Previously, WFM did not check role permissions in the Accessible Schedule Details dialog and users could make or save changes, even if they did not have the appropriate role permission. (WFM-33182)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.217.07.