9.0.017.01

Predictive Routing - URS Strategy Subroutines Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
07/28/20	General					X

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Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• Genesys Predictive Routing

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• Strategy communicate to GPR platform through web service call to get scores of the agents and to post score log, If platform takes too much of time to respond back than expected, then strategy should handle it. So Implemented request timeout option in the strategy. (PRR-6229)

Resolved Issues

This release contains the following resolved issues:

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1. Added CallUUID in score request sent to GPR from strategy.

# Added CallUUID_RPVQID in score_log request (PRR-6558)

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see description (PRR-6390)

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GPR subroutines will not send any scoring request in the following scenarios.

* When the GET Predictor API request tried in GetScoringContext subroutine fails and thus customer features cannot be obtained.
* When the configured predictor has empty customer features. In real production mode, it is always expected to have predictors configured with atleast one customer feature which needs to be added in context of scoring request.

In both these scenarios, GPR subroutines will add gpmResult = 7 and gpmMessage = "Failed to build Scoring Context" KVP's sent to GIM and score_log. (PRR-6233)

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Upgrade Notes

No special procedure is required to upgrade to release 9.0.017.01.