ExternalHelp
Section: Options
Default Value: " " (string)
Valid Values: A valid URL
Changes Take Effect: Immediately
Dependencies: None
Discontinued: 8.5.218.26
Specifies the location of Genesys offline documentation.
The default value for the option is empty, unless you are running an offline PDF version of WFM Help. If that case, this field will contain a valid URL that points to the site where the PDF resides. For example: http://<host:port>/<applicationname>.
Use this format, where <host:port> is the hostname and port number of the internal webserver that is hosting the PDF, and <applicationname> is the name of the directory where the PDF resides.
Do not add a backslash (/) at the end of the URL.
ExternalHelp
Section: Options
Default Value: " " (string)
Valid Values: A valid URL
Changes Take Effect: Immediately
Dependencies: None
Discontinued: 8.5.218.26
Specifies the location of Genesys offline documentation.
The default value for the option is empty, unless you are running an offline PDF version of WFM Help. If that case, this field will contain a valid URL that points to the site where the PDF resides. For example: http://<host:port>/<applicationname>.
Use this format, where <host:port> is the hostname and port number of the internal webserver that is hosting the PDF, and <applicationname> is the name of the directory where the PDF resides.
Do not add a backslash (/) at the end of the URL.
8.5.217.09
Workforce Management Web Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 07/29/20 | Update | X | X |
Helpful Links
Releases Info
Product Documentation
Genesys Products
What's New
This release includes only resolved issues.
Resolved Issues
This release contains the following resolved issues:
WFM now creates the Individual Schedule Reportin CSV format and exports the data to a CSV file with no issues. Previously, if the last line on the page was a long line, the text was incorrectly split into multiple short lines when the report was generated. (WFM-33255)
In the latest Forecast UI, users can now successfully select events in the Select Events dialog of the Forecast Volume Wizard. Previously, an error occurred when selecting events in the wizard if one of the selected overlay did not have associated activities. (WFM-33172)
WFM Web provides support for alternate method of setting up offline access to the Help documentation when using the default online documentation at https://docs.genesys.com is not possible. The [Options] ExternalHelp configuration option enables customers to specify an alternate offline location for the WFM documentation and supports access to Web for Supervisors and Web for Agents Help. The option value is a URL that points to the customer's web server where the Genesys documentation (the downloaded PDF-format Help) is hosted. See the following procedure:
The contact center administrator will:
- Go to the https://docs.genesys.com website and generate and download a PDF of the latest WFM Help.
- Ask their IT team to host the PDF on an internal web server.
- Set the URL to target and open the PDF-format Help locally, by using the instructions in the [Options]'ExternalHelp' option in the WFM Web Application's Options section.
Note that the Genesys Documentation wikicicle is no longer supported for offline access to Genesys documentation. (WFM-33222)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.217.09.