8.5.217.13
Workforce Management Web Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 08/10/20 | Update | X | X |
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What's New
This release contains the following new features and enhancements:
- An improvement in WFM Web for Supervisors (Classic) Master Schedule > State Group Totals and Schedule > Scenario > State Group Totals views, enables users to choose to view the state group totals aggregated by name within the business unit, and select the time zone for which the State Group Totals data is displayed. Previously, WFM displayed the data for different sites based on the user's time zone. (WFM-33180)
Resolved Issues
This release contains the following resolved issues:
In the Web for Supervisors (Classic) Master Schedule > Intra-Day view, the Filter now resets the Agent > Activities tree only when the selected site or business unit is changed . Previously, WFM incorrectly reset the Filter when another multi-site activity was selected in the tree. (WFM-33253)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.217.13.
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