8.5.216.12

Workforce Management Server Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
08/13/20	Update					X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

• WFM no longer adds historical change records to the Schedule State Group (SSG) history log if user updates produce no material changes to the SSG. (WFM-33155)

Resolved Issues

This release contains the following resolved issues:

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Users can now successfully edit and save User Profiles. Previously when users deleted a team, it effectively made User Profiles with access to that team non-editable, since saving changes to User Profiles resulted in database errors. (WFM-33274)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.216.12.