Redis Prerequisite

Important

Starting in 9.0.005.15, Cassandra support is deprecated in Genesys Co-browse and Redis v3.x - 5.x is the default database for new customers. Support for Cassandra will be discontinued in a later release.

Important

Starting in 9.0.005.43, a TLS secured connection is supported for a single node Redis connection.

It supports wide range TLS versions ( proof ), but it “Availability of specific protocols depends on the linked OpenSSL library.”

- It is helpful in case of using public network between Co-browse and Redis or as an additional level of security for internal network.

- Co-browse don’t provide Redis with SSL secured configuration, but confirms that SSL-tunnel based Redis can work with Co-browse.

New customers

1. Set up Redis v3.x - 5.x before installing Co-browse.
2. Set the mandatory [redis] configuration options.

Existing customers that are migrating

1. Set up Redis v3.x - 5.x before upgrading Co-browse to the new version.
2. Set the mandatory [redis] configuration options.

Warning

• Data is not migrated.
• During the upgrade process, any current Co-browse sessions will be lost, along with the history data.

Existing customers staying on Cassandra

1. Open the setenv.bat/sh file (depending on OS).
2. Locate -DCOBROWSE_APP_MODE=redis
3. Replace with -DCOBROWSE_APP_MODE=cassandra
4. Reinstall the Windows service (if used):

cobrowse.bat -host <Config server host> -port <Config server port> -app <application name> -service <Windows service name> remove

cobrowse.bat -host <Config server host> -port <Config server port> -app <application name> -service <Windows service name> install