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Published Option
om-force-adata
Default Value: 0
Valid Values: 0, 1
Changes Take Effect: After restart
For deployments that have been configured to report data for multimedia interactions that started in the past (the calls-in-the-past configuration option has been set to 1), specifies whether ICON stores a UserData snapshot that corresponds to the interaction-related data.
Valid Values:
- 1 - If the calls-in-the-past configuration option has also been set to 1, ICON stores a UserData snapshot in the GM_F_USERDATA table for interactions created in the past.
- 0 - If the calls-in-the-past configuration option has been set to 1, ICON does not store a UserData snapshot when it restores a Multimedia interaction that was created in the past.
Notes:
- The values true and false are also valid.
- When the first event relative to the interaction is EventProcessingStopped, ICON does not restore the interaction. Nevertheless, if the om-force-adata option is set to 1, ICON stores the data in the GM_F_USERDATA table.
Draft Option
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