8.5.202.81
Web Services and Applications Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 09/25/20 | General | X |
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Genesys Products
What's New
This release contains the following new features and enhancements:
Workspace Web Edition
Web Services API
- [eServices]:
[PREM]: The timeout for the GetContent operation was made configurable and the default value was increased from 4 seconds to 10 seconds. This GWS API request sends RequestTakeSnapshot to Interaction Server. In some cases, when there are many interactions in queue, this request may take significant time. To adjust the timeout, set the value of the requestTakeSnapshotTimeout option in the serverSettings section of the application.yaml file; the default value is 10000 milliseconds.
[PEC]: Timeout for GetContent operation was increased from 4 seconds to 10 seconds. This GWS API sends RequestTakeSnapshot to Interaction Server. In come cases, when there are many interactions in queue, this request may take significant time. (HTCC-31090)
- [eServices]
[PEC] N/A
[PREM]: The new GWS index table in Cassandra enables faster mapping from EmployeeId to GWS User ID when performing the RequestStats operation for a workbin with the Agent OwnerType. To enable this feature, set the enableAgentWorkbinStatisticsOptimization option to true in the serverSettings section of the application.yaml file. The value is false by default. When option is disabled, the additional table in Cassandra is not synchronized. It is necessary to perform a force synchronization of Cassandra with the Configuration Server after option was enabled. (HTCC-31027)
CRM Gplus Adapters
Resolved Issues
This release contains the following resolved issues:
Workspace Web Edition
[WWE]:
[PREM]:
The Co-browse feature now functions correctly. Previously, in version 8.5.202.79, the Co-browse session was not established in Workspace when an agent attempted to join the session. (HTCC-31138)
[WWE]:
[PREM]:
The cobrowse.use-slave-logging option has been renamed to cobrowse.use-replica-logging to support Genesys' commitment to diversity, equality, and inclusivity, including for terms used in our software and documentation. As such, Genesys is removing non-inclusive terms. (HTCC-31129)
Web Services API
[eServices]: [PREM]: [KNOWN ISSUE]: When a chat participant changes the nickname, CometD notifications contain the newest nickname for messages that were sent before the nickname update.
[FIX] To see real-time nicknames in the chat transcript, set the (HTCC-31095)
[eServices]: [PREM]: Internal interaction Events from Interaction Server that are used for routing-based conference or consult invites, are no longer processed as EventInvite. Previously, the processing lead to looping of the interaction.
[PEC]: Conference and consult invites via queue no longer fail when the InternalConferenceInvite interaction properties are changed. (HTCC-31075)
[eServices]:
[PEC]: N/A
[PREM]:
While performing the *PullChat* operation, GWS sends notification if the *enableNotificationOnPullChat* option in the *serverSettings* section of the *application.yaml* file is set to _true_. Also, setting the *enableJoinOnPullChat* option to _true_ leads to rejoining to the chat session of pulled chat interaction. Default values for both *enableNotificationOnPullChat* and *enableJoinOnPullChat* options are _false_. (HTCC-31057)
CRM Gplus Adapters
Upgrade Notes
No special procedure is required to upgrade to release 8.5.202.81.