Known Issues and Recommendations
Interaction Server
The Known Issues and Recommendations section is a cumulative list for all 9.0.x releases of Interaction Server. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.
See also Internationalization Issues.
In rare cases, Interaction Server behaves incorrectly when an agent does not answer on routing-based conference invitation.
| ID: IXN-5765 | Found In: 8.5.307.02 | Fixed In: 9.0.000.10 |
The routing-related health counters that were introduced in the 8.5.201.05 release are available via ping events and REST web interfaces, but not via webservice/SOAP requests.
| ID: IXN-4023 | Found In: 8.5.201.05 | Fixed In: |
On non-Windows platforms, the Web Service Capture Point works correctly only if you use UTF-8 as the codepage for Interaction Server. If you use any other codepage, the data received from the Web Service Capture Point might be corrupted.
| ID: IXN-3317, ESR-13023 | Found In: 8.5.000.10 | Fixed In: |
When a client sends RequestStopProcessing to Interaction Server while the Interaction Server database is unavailable, Interaction Server does not send a request to delete this interaction from the database after the database becomes available again. At the same time in this situation Interaction Server sends EventAck to the client.
| ID: IXN-2392, ESR-8208 | Found In: 8.5.000.10 | Fixed In: |
Internationalization Issues
Information in this section is included for international customers. Release numbers in the Found In and Fixed In fields refer to the English (US) release of Interaction Server unless otherwise noted in the issue description.
There are no internationalization issues for this product.