UTF-8 Encoding

[FDS: https://intranet.genesys.com/display/RP/Iteration+9.23+%28a%29+Support+for+UTF-8+encoding+by+OCS]

Starting with 8.1.528.xx, Outbound Contact Server supports UTF-8 encoding of mixed calling lists on Linux and Windows platforms.

OCS using PostgreSQL 10

Prerequisites

• Postgre SQL platform: Linux CentOS 7 x86_64
• Postgre SQL version: 10.14
• Database encoding: UTF8
• Database collation: en_US.UTF-8
• Database character set: en_US.UTF-8
• DB Server platform: Linux CentOS 7 x86_64
• DB Server version: 8.5.100.07
• OCS platforms: Linux CentOS 7 x86_64, Windows Server 2008 R2 Standard
• OCS version: 8.1.528.16 (which uses DBLib version 8.5.101.30)
• Dialing mode: Preview
• Both values (false and true) of dbserver-less-mode option were successfully tested.

OCS using Microsoft SQL Server 2019

Prerequisites

• Microsoft SQL Server 2019: different editions are allowed, but it should not be lower than 2019.
• Microsoft ODBC Driver 17 for SQL Server or higher is essential.
• Database collation: Latin1_general_100_CI_AS_KS_WS_SC_UTF-8. Suffix SC_UTF-8 is essential, other suffixes may differ: CI/CS, AI/AS, KI/KS, WI/WS.
• DB Server version 8.5.100.07 or higher is essential, Windows platform probably is not essential.
• DAP settings are essential:
  • UTF-8 for MSSQL: selected
  • dbclient/utf8-ucs2: true
• OCS version and DBLib version are essential. OCS version should be not lower than 8.1.528.16 and used DBLib version should be nort lower than 8.5.101.30.
• Dialing mode is not essential.

dbclient/utf8-ucs2 option is not essential.

• Dialing mode: Preview
• dbserver-less-mode option value is false.