Deploying GCXI using OpenShift

Beginning with release 9.0.016, Genesys CX Insights supports deployment using Red Hat OpenShift.

Prerequisites for deploying using OpenShift

This page provides an outline, illustrating one scenario to help you visualize the overall process. Genesys does not provide support for OpenShift or other third party products, so you must have knowledge of OpenShift and other products to complete this installation. GCXI supports OpenShift Cluster 4.5.16, which is described on this page.

The following prerequisites apply:

• Your OpenShift cluster must be configured and running in a suitable environemnt, with nodes in Ready state.
• OpenShift client and Helm-3 are installed on the host where the deployment will run.
• The images gcxi and gcxi_control are loaded and tagged on each OpenShift worker node.
• On each worker node, ensure that values are set for kernel.sem, vm.max_map_count, as required by MicroStrategy. For example:

  echo "kernel.sem = 250 1024000 250 4096" >> /etc/sysctl.conf
  echo "vm.max_map_count = 5242880" >> /etc/sysctl.conf
  sysctl -p

Procedure: 1. Preconfiguration from Administrator on our env:

Steps

Procedure: 2. Prepare

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Procedure: 3. Deploy

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Procedure: Troubleshooting

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Procedure: Uninstall

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