Recording Table of Contents Page

Welcome title: Recording, Quality Management and Speech Analytics User Manual

• usernew title: New in this Release
  
• login title: Log into SpeechMiner UI
  
• whatisaninteraction title: What is an Interaction?
  
• menuref title: SpeechMiner UI Menu Reference
  

dashboard title: Dashboard

• dashmenuref title: Dashboard Menu Reference
  
• createdashboard title: Create a New Dashboard
  
• workingwithdashboard title: Working with Dashboards
  
• widgets title: Managing Widgets
  
  • reportwidget title: Report Widget
    

explore title: Explore

• exploremenuref title: Explore Menu Reference
  
• searchresultsgrid title: Search Results Grid
  
  • workwithsearchresults title: Working with the Search Results grid
    
  • screenrecording title: Interactions with Screen Recordings
    
  • batchactions title: Batch Actions
    
• createanewsearch title: Create a New Search
  
  • searchfilter title: Search Filter
    
• savedsearch title: Saved Searches
  
• interactionlist title: Interaction Lists
  
• trending title: Trending
  
  • createtrendingfilter title: Create a Trending Filter
    
  • trendingtoolbar title: Trending Filter Toolbar Description
    
  • trendingtooltip title: Trending Filter Tooltip Description
    
  • trendingchartdata title: Trending Chart Data Description
    
  • blacklist title: Manage the Blacklist
    
  • savedtrendingfilters title: Working with Saved Trending Filters
    

mediaplayer title: Media Player

• playback title: Playback
  
• dualchannelaudio title: Dual-Channel Audio
  
• interactiontranscript title: Interaction Transcript
  
• interactioncomments title: Interaction Comments
  
• interactionevents title: Interaction Events
  
• interactionattributes title: Interaction Attributes
  
• mediaplayeroptions title: Media Player Options
  

reports title: Reports

• reportsmenuref title: Reports Menu Reference
  
• createreport title: Create a New Report
  
• editreport title: Edit a Report
  
• runreport title: Run a Report
  
• analyzereport title: Analyze Report Data
  
• drilldownreport title: Drill Down a Report
  
• savedreport title: Working with Saved Reports
  
• scheduledreport title: Schedule a Report
  
• reporttemplates title: Report Templates
  
  • reporttemplateslayout title: Report Template Layout
    
  • reportparameters title: Report Parameters
    
• availabletemplates title: Available Report Templates
  
  • Abubblechart title: Agent Bubble Chart
    
  • Acomparison title: Agent Comparison
    
  • AEvalcomparison title: Agent Evaluation Comparison
    
  • Atrend title: Agent Trend
    
  • Autofail title: Auto Fail
    
  • Calibration title: Calibration Score
    
  • Cbubblechart title: Category Bubble Chart
    
  • Cdistribution title: Category Distribution
    
  • Ctrend title: Category Trend
    
  • EvaluationSummary title: Evaluation Summary
    
  • EvalEvaluaSumm title: Evaluator Evaluation Comparison
    
  • InterEvaluaSumm title: Interaction Evaluation Summary
    
  • Interactions title: Interactions
    
  • metadatafrequency title: Metadata Frequency
    
  • performanceprofile title: Performance Profile
    
  • teamcomparison title: Team Comparison
    
  • teamevaluacomparison title: Team Evaluation Comparison
    
  • topandbottomperform title: Top and Bottom Performers
    
  • usagetracking title: Usage Tracking
    

qm title: Quality Management (QM)

• qmmenuref title: Quality Management Menu Reference
  
• qmworkflow title: Quality Management Workflow
  
• formmanager title: Forms Manager
  
  • formmanagergrid title: Forms Manager Grid
    
  • createform title: Create a New Form
    
    • formquestions title: Form Questions
      
    • questionlibrary title: Question Library
      
    • configureweights title: Configure Question Weights
      
  • manageform title: Manage a Form
    
• evaluationmanager title: Evaluations Manager
  
  • evaluationmanagergrid title: Evaluations Manager Grid
    
  • createevaluation title: Create an Evaluation
    
    • distributedinteraction title: Distributed Interaction Evaluation
      
    • distributedagent title: Distributed Agent Evaluation
      
    • sharedevaluation title: Shared Evaluation
      
    • calibrationevaluation title: Create a Calibration Evaluation
      
    • adhoc title: Create an Ad-Hoc Evaluation Session
      
• evaluationsession title: Evaluation Sessions
  
  • evaluationsessiongrid title: Evaluation Sessions Grid
    
  • performevaluationsession title: Perform an Evaluation Session
    
  • openeditevaluationsession title: Open and Edit a Completed Evaluation Session
    
  • archiveevaluationsession title: Archive an Evaluation Session
    

tools title: Tools

• toolsmenuref title: Tools Menu Reference
  
• systemadmin title: System Admin
  
  • presetview title: Preset View
    
  • metadatamanager title: Metadata Manager
    
• exportcompleteQM title: Export Completed Quality Management Sessions
  
• definetags title: Define Tags
  

actionitem title: Action Items

• createactionitem title: Create an Action Item
  
• editactionitem title: Edit an Action Item
  
• changeactionitemstatus title: Change the Action Item Status
  

permalink title: Permalink

faq title: Frequently Asked Questions

analyzerelatedwords title: Analyze Related Words

appendixa title: Appendix A - Configure the Browser

• internetexplorer title: Internet Explorer
  
• chrome title: Chrome