Genesys E-mail Draft ReadMe
New in Genesys E-mail 8.5.x Releases
[+] New in Release 8.5.2
New in Release 8.5.2
The following new features were added in the 8.5.2 release:
Introduced in 8.5.xxx
Introduced in 8.5.203.01
- E-mail Server can now filter userdata key-value pairs (KVP) from the parent chat interaction when creating a new interaction to send the chat transcript. This new configuration option is added: .
Introduced in 8.5.201.05
Introduced in 8.5.200.02
- E-mail Server now provides a new web-proxy configuration section to allow an external Web server configuration to access OAuth2 authentication services via an HTTP request; for example, the Microsoft authentication service: https://login.microsoftonline.com. Previously, E-mail Server supported only the proxy section (SOCKS 5), which cannot be used for HTTP requests.
- With this release, the proxy section continues working for EWS/IMAP/POP3 and SMTP traffic, but it will not work for the HTTP requests for OAuth2 authentication services. The web-proxy section must be configured in order to support the OAuth2 authentication service.
- E-mail Server now supports the UCS-X solution and the new configuration options in the ucs-x section.
- Support for the following operating systems:
- Windows Server 2019
- Red Hat Enterprise Linux 8
[+] New in Release 8.5.1
New in Release 8.5.1
The following new features were added in the 8.5.1 release:
Introduced in 8.5.1xx.xx
Introduced in 8.5.108.00
- Support for splitting the To and CC email recipient list and generating an interaction (an individual email message) for each unique recipient in the list.
Introduced in 8.5.107.06
- Support for the OAuth 2.0 authorization access to Microsoft Exchange Online API for Office 365 with the IMAP and EWS protocols.
Introduced in 8.5.106.01
- Support for OpenJDK 11 on Windows, Solaris, AIX, Linux.
Introduced in 8.5.103.11
- Support for Java 8 on Windows, Solaris, AIX, Linux.
- Support for Inline/embedded images.
- Ability for emailed chat transcripts to show start time, duration, subject, user’s local timestamp, and name and size of any transmitted files.
Introduced in 8.5.102.02
- Support for HTTP proxy (with EWS only).
Introduced in 8.5.101.06
- Support for Exchange 2013.
- Support for Exchange for Office 365.
Introduced in 8.5.100.08
- Support for Exchange Server 2010 SP3.
- Support for SOCKS proxy server.
[+] New in Release 8.5.0
New in Release 8.5.0
The following new features were added in the 8.5.0 release:
- In outbound e-mails, subject lines that exceed 512 characters are now trimmed to fit the 512-character limit.
- Windows 2012 is supported.
Genesys E-mail 8.5.x Readme
[+] Additional Resources
Genesys Customer Care links:
Licensing:
Information on supported hardware and third-party software is here:
[+] Read the Legal Notices
Copyright
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Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.
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Third Party Software
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions.
- NOTICE OF RESTRICTED RIGHTS FOR ORACLE PRODUCTS LICENSED TO THE US GOVERNMENT Oracle Programs delivered to the United States government subject to the DOD FAR Supplement are 'commercial computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the licensing restrictions set forth in the applicable license agreement therefor. Otherwise, Oracle programs delivered subject to the Federal Acquisition Regulations are 'restricted computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the restrictions in FAR 52.227-19, Commercial Computer Software-Restricted Rights (June 1987). Oracle USA, Inc., 500 Oracle Parkway, Redwood City, CA 94065.
Genesys E-mail 8.5.x Product Alerts
The following information applies to Genesys 8.5.x software and is important for you to note.
[+] Show Product Alerts
