Genesys Customer Experience Insights 9.0.x Release Note

9.x

Genesys Customer Experience Insights is part of 9.x starting in 9.0.007.03.

This Release Note applies to all 9.0.x releases of Genesys Customer Experience Insights. Links in the Available Releases section enable you to access information regarding a specific release.

This Release Note applies to the following components:

• Genesys Customer Experience Insights
• Genesys Customer Experience Insights Ops
• Genesys Customer Experience Insights DB

Available Releases

[+] Note about release order

Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.

Release 9.0.0:

Release	Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
9.0.017.01	02/01/21	Update			X
9.0.016.03	12/23/20	Update			X
9.0.016.02	11/13/20	General			X
9.0.015.04	09/29/20	Update			X
9.0.015.02	07/31/20	Update			X
9.0.015.01	06/29/20	Update			X
9.0.015.00	06/18/20	General	Unavailable		X
9.0.014.03	05/14/20	Update			X
9.0.014.02	03/25/20	General			X
9.0.013.01	12/18/19	General			X
9.0.012.01	10/31/19	General			X
9.0.011.03	09/23/19	Update			X
9.0.011.02	07/29/19	Update			X
9.0.011.00	06/26/19	General			X
9.0.010.05	05/24/19	Update			X
9.0.010.04	04/15/19	General			X
9.0.009.00	12/21/18	General			X
9.0.008.00	10/31/18	Update			X
9.0.007.03	09/21/18	General			X

The operating systems available for use with each component release are listed in the table at a high level only. For more detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations, see the Genesys Customer Experience Insights page in the Genesys Supported Operating Environment Reference Guide.

Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.

• Red Hat Enterprise Linux 6.x

Discontinued as of

Date: November 30, 2020

Release: 9.0.016.02

• Microsoft Windows Server 2008

Discontinued as of

Date: June 30, 2020

Release: 9.0.016.02

• Microsoft SQL Server 2008

Discontinued as of

Date: June 30, 2020

Release: 9.0.016.02

• Hyper-V Server 2008

Discontinued as of

Date: June 30, 2020

Release: 9.0.016.02

• Microsoft Windows 7

Discontinued as of

Date: June 30, 2020

Release: 9.0.016.02

• VMWare (5.x and earlier)

Discontinued as of

Date: June 30, 2020

Release: 9.0.016.02

• Postgre SQL (9.4 and earlier)

Discontinued as of

Date: June 30, 2020

Release: 9.0.016.02

• Cassandra 2.0

Discontinued as of

Date: June 30, 2020

Release: 9.0.016.02

• Redis 3.0

Discontinued as of

Date: June 30, 2020

Release: 9.0.016.02

Known Issues

You can find a cumulative list of the Known Issues and Recommendations for all 9.0.x releases of Genesys Customer Experience Insights, including the issues that are specific to Localized (International) releases, at the following links:

• Known Issues and Recommendations
• Internationalization Issues

Related Resources

For additional information about Genesys Customer Experience Insights, see the following documentation:

• The documentation related to this software is available from the GCXI page.
• The Genesys CX Insights Deployment Guide provides details about installing and configuring Genesys Customer Experience Insights.
• The Genesys Customer Experience Insights page in the Genesys Supported Operating Environment Reference Guide provides detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations for Customer Experience Insights components.

Release Notes for other Genesys components are available here.