8.5.202.86

Web Services and Applications Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
03/19/21	General			X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Web Services and Applications

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

Workspace Web Edition

• [WWE]:

[PREM]:

You can specify different Corporate Favorites to be displayed in Team Communicator for the following call actions by using the capabilities option in the section for a given Corporate Favorite: Main Window Team Communicator, Transfer, and Conference.

<<link for RN: https://docs.genesys.com/Documentation/HTCC/8.5.2/IWWDep/EnablingComms#CorpFavTransferConfConsult.>> (HTCC-31359)

Resolved Issues

This release contains the following resolved issues:

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Workspace Web Edition

[WWE]:

[PREM]:

The Internet Explorer browser no longer freezes when two outbound calls, using service client API, are created at the same time and the Agent account is configured to use *callerIds* for outbound calls. (HTCC-31409)

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[WWE]:

[PREM]:

Agents can now log in to both regions when Genesys Softphone is configured in dual registration mode. Previously, the login to the secondary region failed if the DN of the agent was configured with a password in its Annex. (HTCC-31360)

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[WWE]:

[PREM]:

You can now configure Workbin options for workitems in the Agent Annex and the Agent Group Annex. Previously, Workbin options could only be configured at the Application level. (HTCC-31353)

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[WWE]:

[PREM]:

[FIX]:

The *Copy* button in the Knowledge tab in Workspace Web Edition now functions as expected. Previously, if an agent used the Copy feature in the Knowledge tab, Workspace exhibited unexpected behavior. An agent experiencing this behavior had to log out and log back in for the Copy feature to function correctly.

[KNOWN ISSUE]:

The *Copy* button in the Knowledge tab in Workspace Web Edition does not function as expected. If an agent uses the Copy feature in the Knowledge tab, Workspace will exhibit unexpected behavior. An agent experiencing this behavior should log out and log back in for the Copy feature to function correctly. (HTCC-31331)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.202.86.