cobrowse Section

Important

The options below provide configuration for the Co-browse Plug-in for Workspace Desktop Edition. To use these options, you must add them to the cobrowse section of your Workspace Desktop Edition application in Genesys Administrator.

url

Default Value: None
Valid Values: Valid HTTP(S) URL
Changes Take Effect: After Workspace Desktop Edition restart

Specifies the HTTP(S) URL (such as http://[host]:[port]/cobrowse) of the Co-browse cluster. Typically, this value is the URL for the load balancer. Since Co-browse 8.5.0, you can set the url value to an HTTP or HTTPS based URL.

Tip

The secureURL and useSecureConnection options have been discontinued starting with Co-browse 8.5.0 because HTTPS URLs can now be configured from the url option.

disableCertificateValidation

Default Value: false
Valid Values: true, false
Changes Take Effect: After Workspace Desktop Edition restart

Disables certificate validation for the connection between Workspace Desktop Edition and the Co-browse Server.

useBrowserLogging

Default Value: false
Valid Values: true, false
Changes Take Effect: After Workspace Desktop Edition restart

Enables the embedded Internet Explorer (Agent side web UI) logs to redirect into the Workspace Desktop Edition log.

agentSessionsLimit

Default Value: 1
Valid Values: Positive integer or 0
Changes Take Effect: Immediately for co-browse sessions started after change
Added In: Co-browse Plug-in for Workspace Desktop Edition 8.5.003.04.

If set to greater than 1, disables one-session agent limitations and configures the number of simultaneous co-browsing sessions an agent can participate in. A value of 0 sets an unlimited amount of simultaneous co-browse sessions for agents.

extendedAttachedData

Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately for co-browse sessions started after change
Added In: Co-browse Plug-in for Workspace Desktop Edition 8.5.102.01.

Setting the value to true enables extended attached data for the voice or chat interaction.

password

Default Value: None
Valid Values: String with 16 characters
Changes Take Effect: Immediately for co-browse sessions started after change
Added in: Co-browse Plug-in for Workspace Desktop Edition 8.5.102.01

Specifies the token used to authenticate communication between Co-browse Server and Workspace Desktop Edition. This password is equal to the password option configured in the slave section.

CB-7529

proxyLogin

Default Value: None
Valid Values: String
Changes Take Effect: Immediately for co-browse sessions started after change
Added in: Co-browse Plug-in for Workspace Desktop Edition 9.0.005.48

Specifies a plain text login for proxy credentials, to support proxy with authentication.

proxyPassword

Default Value: None
Valid Values: String
Changes Take Effect: Immediately for co-browse sessions started after change
Added in: Co-browse Plug-in for Workspace Desktop Edition 9.0.005.48

Specifies a plain text password for proxy credentials, to support proxy with authentication.

CB-7575

customInteractionId

Default Value: None
Valid Values: <data field name>
Changes Take Effect: Immediately for co-browse sessions started after change
Added in: Co-browse Plug-in for Workspace Desktop Edition 9.0.005.48

Specifies a custom Interaction ID field name in user attached data. Reporting will take this custom Interaction ID instead of the standard mechanism. If this custom field is not present in user attached data.