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Published Option
address
Default Value: No default value
Valid Values: Any valid e-mail address
Changes Take Effect: Immediately
Specifies both the mailbox address used to route outgoing reply messages and
the e-mail address used to fill in the From field in an email-out that is created
from an email-in received from this pop-client.
If the email-out is an automated response or an acknowledgement, the default
From address used will be the address specified in this option. However, if an
agent creates a reply email-out, the agent can change the From address by
choosing an address from the pop-client addresses defined in all E-mail Server
components connected to the same Interaction Server as the desktop
application.
The value must comply with RFC2822, and therefore must be encoded
according to RFC2047.
Examples of valid values include the following:
- legal@mycompany.com
- "Legal Dpt" <legal@mycompany.com>
- "=?Cp1252?Q?Dpt_=E9_Legal?=" <legal@mycompany.com> where "=?Cp1252?Q?Dpt_=E9_Legal?=" is the French equivalent of Legal Dept and includes French diacritics.
If you have multiple POP clients, you can create multiple pop-client xxx sections. For each section, you must include a name starting with pop-client; for example, section pop-client support containing option address with value support@genesyslab.com, section pop-client sales containing option address with value sales@genesyslab.com, and so on.
You must not use the same mailbox address for more than one POP client. Each POP client requires a unique mailbox address, which you define using the address option for that pop-client xxx section.
Note that in the E-mail Server log file, the mailbox output refers to this mailbox address option, not to the explicit option used to specify the login name for your corporate mail server.
For each POP client you also specify an endpoint queue, to which the client submits outgoing e-mails. A one-to-one relationship is built between the mailbox address and the endpoint queue, and E-mail Server uses the resulting map to route e-mails accordingly. Therefore, if multiple POP clients share the same address, outgoing messages from one POP client might get routed to another POP client's queue.
If you want to use the same outgoing email address for more than one POP client, do not use the address option; instead use the default-from-address option in the email-processing section of the application object.
Draft Option
No draft option
