8.5.202.87

Web Services and Applications Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
04/08/21	General			X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

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Web Services and Applications

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List of Release Notes

What's New

This release contains the following new features and enhancements:

Workspace Web Edition

• You can now specify that a Corporate Favorite is available in the Team Communicator only for consultation calls. You can also specify whether the consultation-only Corporate Favorite is enabled to complete the consultation as a transfer or a conference. The capabilities option in the section for a given Corporate Favorite is expanded to enable you to specify whether the agent can use the Corporate Favorite to complete a consultation call as a two-step transfer or a two-step conference.
• You can now hide the Transfer and Conference buttons in the Voice interaction toolbar when the agent is engaged in an active consultation and the Complete Transfer and Complete Conference operations are not possible for the active consultation. The following options are introduced to support this feature:
  • No results
  • No results

Resolved Issues

This release contains the following resolved issues:

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Workspace Web Edition

The channel names in the My Channels view are now localized using the language selected by the agent during the login. Previously, the channel names always displayed in English. (HTCC-31420)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.202.87.