Speech and Text Analytics

What is Speech and Text Analytics?

Speech and Text Analytics leverages recorded customer interactions (from any recording system) and analyzes each call for critical business topics and events. With unmatched accuracy, the system “listens” to conversations between customers and contact-center agents, precisely identifies the topics that were discussed, and categorizes what took place within each interaction.

Current documentation set for Speech and Text Analytics 8.1

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Current documentation set for Speech and Text Analytics 8.0

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If you have a login, you can access the docs here: Restricted 8.0 Content