8.5.202.89
Web Services and Applications Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 08/12/21 | Hot Fix | X |
Helpful Links
Releases Info
Product Documentation
Genesys Products
What's New
This release contains the following new features and enhancements:
Workspace Web Edition
- [WWE] You can now configure Workspace to create an interaction record in the contact database even if Contact ID is not provided. Use the contact.ucs-interaction.voice.enable-create-without-contact option to enable this feature. For more information about configuring this feature, refer to (HTCC-31506)
Web Services API
CRM Gplus Adapters
Resolved Issues
This release contains the following resolved issues:
Workspace Web Edition
[WWE]:
[PREM]:
In WebRTC environments, in the event of a very short network disconnection, the agent's WebRTC session is now correctly re-established. (HTCC-31529)
[PEC] N/A
[PREM] You can specify whether Web Services uses the interaction properties from Interaction Server to render the standard responses instead of using interaction attributes from the Universal Contact Server by setting the value of the (HTCC-31493)
[PEC] N/A
[PREM] You can configure Web Services to send the current State after Chat Server failover. Set the value of the (HTCC-31343)
Web Services API
CRM Gplus Adapters
Upgrade Notes
No special procedure is required to upgrade to release 8.5.202.89.