CX Contact Channels

With CX Contact, you can communicate with customers via one of three channels:

• Voice - Dialing campaigns that include advanced dialing capabilities.
• SMS - One-way SMS text message campaigns.
• Email - Personalized and dynamic email messaging campaigns.

Enable a Channel

You select the channel for a campaign when you create a new dialing profile:

1. On the Dialing Profiles page, click New.
2. Select either Voice Profile, SMS Profile, or Email Profile from the corresponding menu.

Create SMS and Email Templates

• To learn how to create an SMS template and message content, go to the Create an SMS Template page.
• To learn how to create an email template and message content, go to the Create an Email Template page.