100.0.027.0001
Genesys Customer Experience Insights Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 04/01/22 | Update | X | X |
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What's New
This release contains the following new features and enhancements:
- Transfer Reporting enhancement — A new Transfer Dashboard is now available in the Dashboards folder. For more information, see the Genesys CX Insights User’s Guide. (GCXI-5662)
- To support this change, a new metric, Consult Initiated Time, is added in the folder \\GCXI\\Detail\\Handling Attempt. (GCXI-5977)
- Genesys CX Insights now supports the MicroStrategy Library web interface. MicroStrategy Library is a web-based application that allows you to view, present, and analyze dossiers or documents. For more information, see the MicroStrategy website. (GCXI-5536)
Resolved Issues
This release contains no resolved issues.
Upgrade Notes
No special procedure is required to upgrade to release 100.0.027.0001.
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