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Published Option
screenpop.chat.on-invite
Default Value: false
Valid Values: true, false
Changes Take Effect: When the session is started or restarted.
Introduced: 9.0.0
Specifies whether Adapter initiates a screen pop in Salesforce immediately after displaying the chat or SMS invite notification. If the option is not set or false, Adapter initiates a screen pop only when the agent accepts the chat or SMS invite. For SMS, the screen pop appears only for an unassigned contact, and if the contact is already assigned to the agent in the Workspace Agent Desktop Communication tab, no screen-pop is displayed.
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