Genesys Web Services:crm-adapter:screenpop-preprocessing-rule

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Published Option

screenpop.preprocessing-rule

Default Value: default
Valid Values: default, none, or a pre-processing rule section name.
Changes Take Effect: When the session is started or restarted.
Introduced: 9.0.0

Specifies the pre-processing rule to apply to the Automatic Number Identification (ANI) before showing the screen pop. If the option is not defined, the default rule is applied. The possible values are:

• default — applies the default rule, which removes +1 from the beginning of the ANI.
• none — turns off pre-processing.
• <pre-processing-rule-section-name> — name of the pre-processing rule section. Within this rule section, you must set the following key/value pairs:
  • expression — A regex that defines the condition to be matched.
  • replacement — The string to replace the matched substring. If you set this value to empty, this removes the matched section.
  • description — A short description of the rule.

Here's how the default rule would be configured:

[crm-adapter]
screenpop.preprocessing-rule: preprocessing-rule-remove-prefix

[preprocessing-rule-remove-prefix]
expression: ^\\+1
replacement: 
description: "Remove +1 from the beginning of the number"

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