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Product Support

Need help from Customer Care to clarify how your Genesys products should be used or configured?

Go to our Customer Care site for assistance: Genesys Community Login

Documentation Support

Have a comment or correction specific to our documentation?

Email our Documentation Team: Techpubs.webadmin@genesys.com

To request a Documentation Library DVD containing product documentation, send an e-mail to Genesys Order Management at the following address: OrderManagementGroup@genesys.com. The DVD does not contain online documentation. You can obtain PDF versions of online documentation by clicking the PDF Version option in the Table of Contents for the online document.