8.5.202.97
Web Services and Applications Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 11/18/22 | Hot Fix | X |
Helpful Links
What's New
This release contains the following new features and enhancements:
Workspace Web Edition
- [WWE]
[PEC]: N/A
[PREM]: The jQuery library has been upgraded to v3.5.1 for enhanced security. (HTCC-31573)
Web Services API
- [WSA]
[PEC]: N/A
[PREM]:
Web Services API now supports -offers- limited -support- features in Asynchronous (Async) Chat. The supported features are:
- Placing a chat interaction on hold by putting it in a Workbin, and
- Continuing the chat after retrieving it from the Workbin.
To use this feature, -is enabled by using- enable the following option in the *application.yaml* file:
{code:java}serverSettings:
...
enablePutOnHoldInWorkbin: true{code} (HTCC-31780)
CRM Gplus Adapters
Resolved Issues
This release contains the following resolved issues:
Workspace Web Edition
[WWE] [PEC]: N/A
[PREM]: An agent is no longer prevented from getting an outbound record from the Campaign view if the campaign is running in the Outbound Preview mode and Universal Contact Server is down. (HTCC-31794)
[WWE] [PEC]: N/A
[PREM]: In Advanced Search views for contacts or interactions, if the agent opens the Calendar to select a date for a search criteria (for example, StartDate or EndDate), the Calendar is now correctly closed even if the agent clicks anywhere in the Agent Desktop page.
Previously, the Calendar was closed only if a date was selected. (HTCC-31789)
[WWE]
[PEC]: N/A
[PREM]: The Advanced Search capability from Interaction Search now supports the (HTCC-31786)
[WWE] [PEC]: N/A
[PREM]: Agent Desktop now applies the query only to the selected Knowledge Base. Previously, if no result was obtained from the selected Knowledge Base, the query was extended to other Knowledge Bases. (HTCC-31775)
[WWE] [PEC]: N/A
[PREM]:
[IX Text]:
When an agent has the ability to forward (privilege.email.can-forward) and inline-forward (privilege.email.can-inline-forward) an email, the Forward drop down menu displayed to the agent is now closed automatically when the agent clicks on another button on the toolbar or anywhere on the Agent Desktop page.
Previously, the Forward drop down menu was closed only if the agent selected an option from the menu.
[DEV Text] When an agent has the ability to forward (privilege.email.can-forward) and inline-forward (privilege.email.can-inline-forward) an email, the agent is presented with a menu to select which one to be used when the forward button is clicked. Now, the menu is closed when the agent clicks on another button from the toolbar or on another part of the Agent Desktop page. Previously, this menu was only closed if the agent selected one entry from the menu. (HTCC-31773)
[WWE]: [PEC]: N/A
[PREM]: Agents -is now able to- can now open documents from the Trending documents or Knowledge Base view. -Previously, the clicking on entries wasn’t doing anything.- (HTCC-31759)
[WWE] [PEC]: N/A
[PREM]:
Messages published during the period when the agent is joining a chat are now available in the live transcript. Previously in certain cases, these messages were missing. To enable this defense, turn-on the *enableChatSynchronization* Web Services option.
[WSA] [PEC]: N/A
[PREM]:
Web Services -can now be- now forcefully sends an unsolicited notification only after fully processing the initial join notification. -was fully processed-. This -allows to- process avoids missing messages to the client applications. To enable this defense, -defense- -is enabled by using- turn-on the following option in the *application.yaml* file:
{code:java}serverSettings:
...
enableChatSynchronization: true{code} (HTCC-31754)
[WWE] [PEC]: N/A
[PREM]: [Prem]:
When a supervisor wants to monitor an agent’s chat session and invites the agent to the Consultation or Conference mode using the Queue option, the supervisor can now correctly join the chat session in silent monitoring mode. Previously, the supervisor joined the chat session in the Conference or Consultation mode instead of joining in the monitoring mode. (HTCC-31708)
[WWE]
[PEC]: N/A
[PREM]:
Facebook interactions having both Facebook Post and Comment now show the correct author name in Post. Previously, the author name displayed in Post was the author of the Comment. (HTCC-31707)
Web Services API
[WSA] [PEC]: N/A
[PREM]: [Prem]:
Web Services can now enable the status and the list of capabilities for offline chat interactions after the interactions are restored for an agent on a different node. This feature is enabled by using the following option in the *application.yaml* file:
{code:java}serverSettings:
...
enableStatusForOfflineChatOnRecovery: true{code}
After enabling the above setting, the interaction’s status is set to 'LeftChat', with the expected capabilities for this status available.
To ensure that interactions are recovered -as well as having the- along with their status set appropriately, Genesys recommends to additionally -when using this feature, to also use- turn-on the following option in the *application.yaml* file:
{code:java}serverSettings:
...
enableSyncConnectionToIxnServer: true{code} (HTCC-31171)
CRM Gplus Adapters
Upgrade Notes
No special procedure is required to upgrade to release 8.5.202.97.